Business Service Configuration Manager (BSCM)
End-to-End IT service configuration mapping: Find out what you don’t know about your IT infrastructure. Find virtually every CI within your enterprise and accurately map the relationships and dependencies across your IT elements.
Business service configuration change alerting: Find out in real-time when changes occur to your IT infrastructure – through change oriented data notifications, reconciliation recommendations and audit alerting.
Reconciliation and Gap Analysis: Leverage BSCM as a means to identify inconsistencies in various configuration, asset, and inventory databases and identify CIs that are not being monitored by an IT management system. This form of “gap analysis” has proven invaluable for companies looking to find areas within their infrastructure that are under instrumented. |
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Business Service Level Manager (BSLM)
Position IT as a profit center, not a cost center. When you can correlate IT performance to revenue streams, cost reductions or production throughput, you establish IT as a mainstream business function. It’s a way to validate IT investments, as well as show you ’re contributing to the bottom line.
Create SLAs with the business in terms they care about. These agreements guarantee that IT delivers the service the business needs , and that the business understands how the service IT delivers improves the business. That’s far more compelling than pursuing "management by the nines".
Delight your customers. Rather than report on service delivery in historical techno-speak, show customers the quality of the service delivering , as you deliver it. You can provide reports on service status in real time and historically and you can even predict and fix outages before they ever impact your customers. If you’re an Enterprise Service Provider yourself, BSLM provides you with a powerful mechanism to prove the value of the service you are providing in real-time – a tremendously compelling competitive advantage. |
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Business Experience Manager (BEM)
BEM adds synthetic transactions, end-user response time measurement and application performance monitoring as a tightly integrated component of the Formula Business Service management solution:
Synthetic transactions: BEM simulates user transactions and loads on Web-based applications by executing synthetic transactions. For instance, BEM can be used to test the steps a user takes to run a Web-based transaction, send e-mail or pull a file off the network.
End user response time: BEM collects end-user response times using server-side instrumentation. It can monitor a variety of properties, such as page upload, download and render times, all without any modifications to the browser environment, or without deploying agents on end users' machines.
Application instrumentation: BEM also instruments and monitors Java (J2EE) and WMI (.NET/Windows) application components using code injection. It uses an automated process to discover and expose all the methods and classes within the application. |
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Please contact us or find details under "more information ...".
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