Formula is Managed Objects' platform for Business Service Management.
After defining your Business Services the Formula platform automatically generates a complete and customizable visualisation of your services in real-time by integrating data of all your Management Tools.
Formula serves as a foundation of the following solutions:
- Business Service Configuration Manager
- Business Service Level Manager
- Business Experience Manager
- End-to-End Service Manager
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Screenshot: Order Processing
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Business Service Configuration Manager (BSCM)
Managed Objects’ BSCM solution integrates IT service topology information with virtually any configuration or asset data source.
In addition, BSCM maps complex IT service relationships to formulate and visualize a virtual Configuration Management Data Base (vCMDB™). Leveraging this unique federated CMDB approach, Managed Objects’ BSCM provides real-time alerts when changes occur anywhere within the IT service configuration.
What’s more, by integrating real-time state information from virtually any IT management tool into the Managed Objects Dashboard, IT Operations can easily find performance or availability problems as they arise. |
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Business Service Level Manager (BSLM)
Business Service Level Manager (BSLM) enables organizations to more effectively deliver high quality IT services to the business – in terms that are meaningful to the business. Because BSLM monitors, measures, and reports on SLAs in real-time or historically, IT organizations can accurately ensure that committed levels of IT service quality are met.
Business Service Level Manager’s versatile nature gives virtually all IT service providers a powerful monitoring, measurement and reporting solution. |
Business Experience Manager
End-user performance is an important optional capability offered by our End-to-End Service Manager solution. Available as a separately installed management adapter called the Business Experience Manager, BEM offers performance monitoring tools, which allow to measure end-user performance from an end-user's perspective - both synthetically as well as from actual end-user transactions.
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End-to-End Service Manager
End-to-End Service Manager lets companies isolate and remedy performance and availability issues within their infrastructure quickly and easily. By integrating all management, performance, help desk, and other IT operational information into a single console, it's easy to leverage Managed Objects' built-in root cause and impact analysis. End-to-End Service Manager has over 40 different "out-of-the-box" adapters that support the integration of a variety of multi-vendor network, systems, and applications management tools along with critical business metrics to help IT managers and line of business executives alike understand the impact of IT services on the overall business. |
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